Welcome to Project ¡Hola!
Project Hola helps English-speaking Pinnacle offices provide exceptional care and service to our Spanish-speaking patients.
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Tips:
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Before Day One, use text to communicate. If necessary, copy/paste to Google Translate.
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Use the Spanish-language paper Intake forms
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Doctors: During your exam, demonstrate actions first. For example, position yourself at the x-ray, then gesture for your patient to do the same.
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Please note: These phrases are intentionally simple, making them easy for non-Spanish speakers to use. While they may not always be grammatically perfect, they will help you communicate more effectively.āāāā
Quick Spanish for Doctors
Quick Spanish for CAs
Day One
Nice to meet you, I am _____.
Are we working with Insurance?
Please, take a seat right over here.
Let me know if you have any questions.
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āIce, no heatāāā
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Day Two
Fast and easy Coordination of Care
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āāDaily Visit
Please, take a seat right over here
See you tomorrow!āāāā
Day One
Hello _____, it's a pleasure to meet you.
You have a problem in your back. or You have pain in your back.
I need to do an exam, x-rays, and if it is safe I will adjust you today.
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Day Two
Fast and easy Report of Findings
Fast and easy Cash Report of Findingsā
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āāDaily Visit
āIce, no heatāāā
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Referral phrasesā
Happy you’re here! or Thank you for being here!